Refund Policy
Disclaimer
1. Content of the online offer
The provider assumes no liability for the topicality, correctness, completeness, or quality of the information provided. Liability claims against the provider relating to material or immaterial damages caused by the use or non-use of the information provided, or by the use of incorrect or incomplete information, are fundamentally excluded, unless the provider can be proven to have acted with intent or gross negligence.
2. Accommodation and activities
Participation in activities (e.g., excursions, cooking classes, retreats) and your stay at the accommodation are at your own risk. The provider assumes no liability for health damage, accidents, or loss of property during your stay, unless the damage was caused intentionally or through gross negligence.
3. References and links
In the case of direct or indirect references to external websites ("links") that lie outside the provider's area of responsibility, liability would only arise if the provider had knowledge of the content and it would have been technically possible and reasonable for him to prevent use in the event of illegal content. The provider hereby expressly declares that at the time the link was created, no illegal content was identifiable on the linked pages.
4. Legal validity
This disclaimer is to be considered part of the internet publication from which this page was referred. Should individual formulations or parts of this text not, no longer, or not completely comply with applicable law, the content and validity of the remaining parts of the document remain unaffected.
Refund Policy – The Basics
From this perspective, refund policies are a legally binding document that serves to establish the legal relationship between the company and its customers regarding how and whether they will be refunded. Online retailers selling products are sometimes required (depending on local laws and regulations) to make their product return and refund policies publicly available. In some jurisdictions, this is required to maintain compliance with consumer protection laws. They can also help defend against legal claims from customers dissatisfied with the products they purchased.
Refund Policy
Cancellation by the guest
Up to 30 days before arrival:
full refund of the deposit29 to 14 days before arrival:
80% refund of the deposit13 to 7 days before arrival:
50% refund of the deposit6 days or less before arrival / no-show:
no refund
Refund in case of force majeure
Should the trip not be possible due to unforeseeable events such as natural disasters, political unrest or official travel bans, we will endeavour to find a fair solution, such as rebooking or credit for a later stay.
Refund if the stay is interrupted
If the guest terminates their stay prematurely, they are generally not entitled to a refund for unused nights or booked services. Exceptions may be agreed upon in goodwill cases.
Contact for refund requests
Please send your request in writing to:
Sara Koller
📧 [your@mail.com]
📱 WhatsApp: [+255 … phone number]
We will review each refund request individually and get back to you within 7 business days.